onQ Support
Support
Comprehensive, Ongoing Maintenance for Peace of Mind
Keeping your digital signage network running smoothly requires more than just quality hardware and software—it demands reliable, ongoing support. At onQ Digital, we offer comprehensive support and maintenance services designed to give you peace of mind and ensure that your systems are always performing at their best.
Our support team is available 24/7 to assist with any technical issues, from software troubleshooting to hardware repairs. We also offer proactive maintenance services, including regular system updates, content checks, and performance monitoring, to ensure that your displays are always up-to-date and functioning smoothly.
For large networks, we provide remote management and diagnostics, allowing us to identify and resolve issues before they become problems. In the event that on-site support is needed, our nationwide team of technicians is ready to respond quickly, minimizing downtime and keeping your displays operational.
With onQ Digital’s support and maintenance services, you can focus on running your business while we take care of keeping your digital signage network optimized and reliable.
Support Package
Our support package is designed to provide peace of mind and ensure the longevity and performance of your digital signage systems. This includes:
Our expert support team is easily accessible via phone (1300 125 635) and email (support@onq.digital), ready to assist with any technical issues or questions. Whether you're troubleshooting a hardware issue or need guidance on software functionalities, our team is here to help.
All support inquiries are assessed and responded to by an onQ support technician within 4 business hours. We understand how critical uptime is, and we’re committed to minimizing any disruptions to your operations.
We provide a full onsite parts and replacement warranty for all onQ-provided equipment, contingent on the continuous use of our onQ Digital Signage Software (CMS) Annual Subscription throughout the equipment's warranty period. This means if any component fails, we ensure fast and effective replacement at no additional cost. Additionally, we offer extended manufacturer warranty coverage, giving you added peace of mind.
Our proactive monitoring service keeps a close watch on your digital signage network, ensuring the health and operational status of all onQ CMS players. By detecting potential issues before they escalate, we can take preventive action and maintain uninterrupted service.
As your team grows or your digital signage needs evolve, our ongoing training service ensures you and your staff are always up to date with onQ CMS features and any hardware updates. We offer training sessions tailored to your specific requirements, either remotely or onsite.
Whether you need guidance on digital signage best practices, network optimization, or troubleshooting, our team is here to provide ongoing assistance. From selecting the right content formats to ensuring smooth network integration, we offer expert advice to maximize the effectiveness of your digital signage system.
Coverage
Australia
onQ extends its reach by contracting over 1500 trusted IT, AV, Data and Electrical companies throughout Australia that have gone through our stringent selection process.
Through this established network onQ can execute its deployment and support services from every capital city right through to regional and rural locations.
In addition to on top of the onsite services, onQ can also provide Nationally:
- Warehouse Distribution Centres
- Staging Centres
New Zealand
onQ manages over 500 local IT, AV, data and electrical companies across New Zealand allowing onQ to execute its services across the Tasman.
Through this established network onQ can services all of the North and South Island along with providing warehouse centres in Auckland, Christchurch and Wellington.
